Walk-in Interviews for Quality Analyst and Team Lead at Infosys- SourceMasters

Friday, December 18, 2015

Walk-in Interviews for Quality Analyst and Team Lead at Infosys

infosys logo

Job Position: Quality Analyst and Team Lead - Operations

Job Category: IT | Software

Walk-In Location: Hyderabad, Telangana

Job Location: Hyderabad, Telangana

Desired Qualification: Any Graduate (Min 15 Years Education)

Vacancy: Quality Control

Job Details:
  • Designation: Process Specialist.
  • Experience: 2 to 4 Years
  • Job Description:
  • Written and verbal fluency in English
  • Strong oral and written communication skills
  • Excellent customer service skills, Demonstrated ability to work collaboratively with clients to deliver high levels of resolutions and Customer Satisfaction
  • Good interpersonal skills
  • Ability to isolate the root causes of issues and recommend solutions
  • Strong analytical and problem-solving skills
  • Attention to detail with focus on quality and accuracy
  • Organizational and multitasking skills
  • Ability to work under pressure and react quickly
  • Competency in Microsoft Office Excel, PowerPoint
  • Knowledge of 7 QC tools is a must.
Operations - Team Lead

Job Details:
  • Designation: Team Lead
  • Experience: 4 to 6 Years
  • Process Performance: Conducts periodic reviews with the team, reports daily, weekly and monthly dashboards to achieve the desired service levels
  • Operations Management: Reviews the staffing plan and work allocation to make production numbers.
  • People Management: Manages absenteeism and attrition under desired levels to achieve stability of operations.
  • Conduct performance appraisals and chalk out development plans.
  • Client Relationship Works towards building relationships with client process owners to be able to anticipate and plan for future issues and challenges.
  • Quality and Process Improvement Maintains strict adherence to the quality plan including Quality Control, Assurance, and Improvement. Encourages the team members to contribute towards the generation of process improvement ideas.
  • Other Qualifications Minimum Graduate with 4-5 years of experience in BPO.
  • Should be able to manage team size more than 20 FTEs
  • Prior experience in B2B environment with the yellow pages or business listing company would be a preferred.
  1. Should be open for Face to Face Interview on 19th December 2015 - Saturday.
  2. All profiles will be screened and taken forward for the Interviews.
Carry below documents:
  1. Updated Resume Copy
  2.  A printout of this ChetanaS job posting
  3. Government Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License)
  4. Latest 3 Months Pay Slips
Note: Selected Candidates will be working under Infosys BPO.

Walk-In Date: 19th December 2015 (Saturday)

Walk-In Time: 9:00 AM to 2:00 PM

Walk-In Venue:

Infosys Ltd.,
Building No 12, Concept Hall, Survey No:210,
Manikonda Village, Rajendranagar Mandal,
Lingampally, Rangareddy District,
Hyderabad - 500019
Contact Person Name: Shaik Shahameer



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