CAPGEMINI INDIA Walk-In System Associates On 18 June 2016 Bangalore- SourceMasters

Thursday, June 16, 2016

CAPGEMINI INDIA Walk-In System Associates On 18 June 2016 Bangalore

Job Position : Technical Support Professional

Job Designation : System Associate

Job Category : IT | Infrastructure Management Services

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Qualification - Eligibility Criteria : (Mandatory) 
* Freshers: B.Sc / BCA / B.Com / BA / BBA / BBM - 2014, 2015 and 2016 Graduates (Awaiting for results also can attend)  
* Experienced: 0-3 Years (B.Sc / BCA / B.Com / BA / BBA / BBM)

Desired Experience : 0-3 Years

Key Skills : Voice Process, Technical Voice Support, Service Desk, IT Helpdesk

Mandatory Skills :
* Willing to work in night shifts - Mandatory
* Good written and oral communication skills are required - Mandatory
* Knowledge of basic computer operations.
* Courteous with strong customer service orientation.
* Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk. (Voice Support)

Job Description :
* Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
* Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
* Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc. 
* Meet customer requirements through first contact resolution.
* Clarify customer requirements; probe for and confirm understanding of requirements or problem over phone.
* Listen attentively to customer needs and concerns; demonstrate empathy.
* Confirm customer understanding of the solution and provide additional customer education as needed.

You must bring the following mandatory documents to the venue:
* A copy of your detailed resume (paper)
* A printout of this  job posting (paper)
* One (1) Passport size Photograph
* Originals and Photocopy of any one Government issued Photo Identification documents such as Driving License, Passport, Voter's ID Card, Aadhaar Card and Pan Card
* Mark sheets (Graduation, 12th, 10th)

Note: Please ensure to reach the venue on the stated time as we would like to complete the process in a timely manner.

Walk-In Date : On 18th June 2016

Walk-In Time : 9:00 AM to 2:00 PM only

Walk-In Venue : 
Capgemini (Formerly IGATE Global Solutions)
Plot No: 158-162P & 165-170P, EPIP Phase II, Whitefield, 
Bengaluru, Karnataka

Contact Person : Nageeni Geetha (HR)



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