Wipro Reffral Opening for Sub Stream Engineer for All Graduates - SourceMasters

Friday, November 25, 2016

Wipro Reffral Opening for Sub Stream Engineer for All Graduates

Mandatory Skills:

Desirable Skills:
Hardware Modelling, Desktop Support, CSAT

Job Description:

  • Excellent in Communication Skill, that is English 

  • Dealing with and resolving helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard softwareâ¿¿s, Antivirus

  • Basic installation, configuration and support of IT equipment (PC, laptops, printers etc.)

  • Work as a team member, providing support to colleagues as and when required.

  • Should be flexible and ready to work on Voice supports.

  • Engineer should be ready to work in Shift 24 /7 

  • Awareness on the hardware and OS 

  • Sound knowledge of windows 8 .1 and  windows 7

  • Should have knowledge on the SLA and ticketing system

  • Answer help desk lines

  • Handle Help Desk ticketing system, log the ticket on behalf of end user

  • To take the CSAT survey

Follow up on the incidents:

  • To prepare the Dashboards needed for Day to Day Operation 

  • Should have knowledge of work and excel 

  • Should have good communication Skill.



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